Terms &conditions

The seller of the goods sold on this website is SIA “amu”, registration No. 40103886112, legal address Liepājas iela 35a-13, Riga, LV-1002, Latvia.

general rules

  • If the Buyer purchases Goods on the website, it is considered that a Distance Contract has been concluded between the Buyer and the Seller with the terms set out below.

  • The main characteristics, description and composition of the Products, as well as the final price are indicated next to each Product. Product prices are indicated with VAT. The assortment of Products and prices on the website may be changed without notice.

  • The personal data of the website visitor and the Buyer are processed in accordance with the Seller's Privacy Policy .

  • The Seller reserves the right to amend these Terms of Sale at any time, and the current version of the Terms of Sale is always available on the website.

ordering goods

  • To place an order on the website, the Buyer selects the Products and adds them to the shopping cart. To confirm the order, the Buyer selects the Order option and chooses one of the available delivery and payment methods, after which the total cost of the order with delivery is displayed.

  • By confirming the order, the Buyer confirms that he/she has read these Terms of Sale and Privacy Policy, selects the Pay option and makes the payment to complete the order. The Buyer will receive an email notification about a confirmed order with the relevant order number.

  • If the Buyer wishes to make changes to an already confirmed order, the Buyer must immediately contact the Seller using the contact form or by email: info@amu.lv . Changes are possible until the Product is shipped.

  • If the Buyer has any questions or concerns regarding ordering the Goods or order details, the Buyer must contact the Seller using the contact form or by emailing info@amu.lv .

payment for goods

  • The payment currency on the website is euros . You can pay for your purchase by choosing the following payment methods:

    • Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor

    • Visa/Mastercard card payments

    • PayPal

    • Prepaid invoice

  • NB! When using the internet banking payment method, confirm the order and click the "Return to merchant" button.

  • Internet banking and card payments are provided by the payment platform makecommerce.lv / Maksekeskus AS. Personal data required for internet banking and card payments is transferred to the licensed payment institution Maksekeskus AS.

  • If the Buyer selects Prepaid invoice as the payment method for the order, then after confirming the order, the Buyer will receive a prepaid invoice in their email, which must be paid within 3 business days to the Seller's current account specified in the prepaid invoice.

  • The distance contract comes into force upon successful payment to the Seller's bank account.

  • If the ordered Product is not available or for other reasons it is impossible to fulfill the order, the Seller will inform the Buyer within one business day and the amount paid will be refunded as soon as possible, but no later than within 14 days.

delivery of goods

  • The Seller ensures delivery of the order to the Buyer according to the delivery method selected by the Buyer.

  • Delivery in Latvia, Lithuania, Estonia is carried out using OMNIVA or LATVIJAS PAST services. Delivery in the European Union is carried out using LATVIJAS PAST services. Delivery outside the European Union is carried out using LATVIJAS PAST services. All duties and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer.

  • Delivery is not made to the following countries: Russia, Belarus, North Korea.

  • Shipping costs depend on the country of delivery and the selected delivery method. Detailed information on shipping costs can be found in the Shipping section . The specific shipping costs are calculated and displayed before the order is confirmed.

  • The goods are shipped within 1-3 business days. The maximum planned delivery time is 5 business days for orders to Latvia, Lithuania, Estonia and 10 business days to other countries. The Seller is not responsible for any delay in the delivery of the Goods due to delays in the delivery service provider selected by the Buyer.

  • In cases where delivery is delayed, the Seller shall immediately inform the Buyer of the delay in delivery of the order.

  • In cases where the Buyer wishes to receive the order using a different delivery method, the Buyer must coordinate this with the Seller.

  • In the event that the Buyer has not removed the Product in a timely manner and it is returned to the Seller, the Seller reserves the right to return to the Buyer only the value of the Product, minus all costs of the return service for the Product.

right of withdrawal

  • The Buyer has the right to refuse the ordered Product and return (or exchange) it within 14 days from the date of receipt of the order, if the Product has not been used and its packaging is not damaged. The right of withdrawal does not apply to legal entities.

  • To cancel the ordered Product and return (or exchange) it, the Buyer contacts the Seller by email at info@amu.lv .

  • Expenses related to the return of the Goods due to the Buyer's refusal shall be borne by the Buyer.

  • The Seller shall refund the money to the Buyer within 14 days from the date of receipt of the Goods.

  • If the Buyer wishes to exchange the Goods, the Buyer shall bear the costs associated with the exchange of the Goods. The Buyer shall be sent an invoice for the re-delivery of the Goods for exchange according to the selected delivery method.

  • In the event that the delivered Goods are found to be non-compliant with the terms of the contract, all expenses related to the exchange or return of the Goods shall be borne by the Seller. This does not apply to cases where damage to the Goods occurred after the delivery of the Goods as a result of their use.