knit red
knit red

cm: 23, mm: 2.00

knit red

we have the answers!

orders and support

to make ordering, delivery and other practical matters clear and avoid unnecessary worries, here are answers to frequently asked questions about ordering, payment, delivery and returns. if you still have any questions,

how long does it take to process and deliver orders?

orders are usually processed within 1–2 business days. delivery time depends on the selected delivery method and destination:

  • in Latvia: 1–5 business days
  • in the Baltic countries: 2–7 business days
  • in other EU countries: 7–10 business days delivery times are approximate and may vary depending on the carrier's workload.

what delivery options are available and how much do they cost?

we offer delivery with Omniva, Latvijas Pastas and Omniva courier.
delivery costs and times vary depending on the country and the selected service. detailed information can be found in the Delivery section.

is free shipping available?

yes! free shipping applies:

  • In Latvia — Omniva shipments over €45
  • in Estonia and Lithuania — Omniva shipments over €150
  • in EU countries — Latvijas Pasts shipments over €250

free shipping is calculated automatically during order processing.

can I change or cancel an order after it has been placed?

if your order has not yet been shipped, please contact us as soon as possible by emailing info@amu.lv or calling +371 26423863.

We will try to help, but changes are not possible if the order has already been shipped.

how do I contact Amu if I have questions about my order?

if you have any questions about your order, product or delivery, please feel free to contact us:

  • Email: info@amu.lv
  • Phone: +371 26423863

We will respond as soon as possible during business hours